Every VPN adds one more leg to your data’s journey: from you to the VPN server, and from there onward. A good service makes that almost unnoticeable. If things got noticeably slower, first find out where the problem is, then look for the cause.
first: is it the VPN?
- Turn the VPN off and run a test on any speed test service.
- Turn the VPN on and test again, on the same device in the same spot.
- Compare. If it’s just as slow without the VPN, the network is the problem, not the VPN. If it’s clearly worse with the VPN, read on.
1. the server
The farther the server, the higher the latency. Our servers are in Finland and the Netherlands, and depending on where you are and who your provider is, either one may turn out faster. Switch to another server in Happ and compare.
2. Wi‑Fi
More often than not, it’s the Wi‑Fi that’s slow, not the VPN: a router two walls away, or a 2.4 GHz network with more neighbors than free channels. Move closer to the router or join the 5 GHz network if there is one. It usually has “5G” or “5GHz” in its name.
3. mobile data
On LTE, speed depends on the cell tower and how many people are on it. In a city center in the evening it can drop several times over, VPN or not. Only another place, another time or Wi‑Fi will help.
4. two VPNs at once
If your device still has another service’s profile, or a work VPN is running, your traffic may pass through two tunnels. Keep one.
5. background downloads
Updates, photo backups and game downloads share the connection with you. Pause them and test again.
6. an old subscription in the app
We add and change servers from time to time. If you haven’t refreshed your subscription in a while, tap 🔄 in Happ and the app will fetch the current list.
if you’ve tried everything
Message support at @vverhsupport with two speed test screenshots, with and without the VPN, taken on the same device. That shows us right away where to look. And if the VPN won’t connect at all, head to the VPN isn’t working.
Speed is best judged on your own connection, not from someone else’s review. That’s what the 3 free days are for.
